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Moving into a new home is always an exciting prospect but for some tenants, particularly if you haven’t rented before or have had a bad experience in the past, it can become a bit stressful.

By ensuring you use the right agent, your mind can be put at rest and your next move will be a happy one.

At Excel Letting, we will guide you on both your landlord’s responsibility to you and what you are responsible for throughout your tenancy. We aim to ensure all our tenants are happy from day one through to moving out, and, for that, we have received lots of good feedback from previous customers.

All of our staff receive ongoing training on private rented housing regulations and will gladly answer any queries you have in relation to renting property.

For further information please contact us and we will be glad to help.

What you need to be eligible to rent

To qualify to rent one of our properties you need to be in regular employment and able to provide proof of income. You will need two sets of identification (one photographic) and prior to your tenancy commencing a credit check will be carried out. At the time of application you are required to pay a £250 holding deposit to secure the property for you until such times as the credit check has been completed. If you fail the credit application for any reason the deposit will normally be refunded to you less the cost of the credit application charges.

On successful application you will be required to pay the balance of the deposit which is equivalent to 1.5 months’ rent, plus your initial rent payment on or before your date of entry.

Length of lease – the legal stuff

The initial lease period is for 6 months or longer. Towards the end of your lease period you may be given the option to extend the lease or if you wish to move on at that time you can vacate the property.

Periodically we will carry out inspections on the property and we will advise you of the date on which we intend to do this inspection.

If you have any problems with the property throughout the lease period please let us know immediately. You can email us or call us on 01698 420371 during office hours.

Report Maintenance Issue

What constitutes an Emergency?

  • Gas
  • Water
  • Fire
  • Storm Damage

Emergency Contact Numbers

  • Fire – 999
  • Gas Leak – 0800 111 999
  • Criminal Damage/Theft – Contact your local police office
  • Anti-Social Behaviour:
    • South Lanarkshire Council – 0800 242024
    • North Lanarkshire Council – 0300 123 1382
    • Glasgow City Council – 0800 0273901

If you smell gas, contact Transco Gas Emergency on 0800 111 999 immediately.  Open all windows and doors to let air in.  Make sure all gas appliances are turned off and, if possible, turn the gas off at the mains.  Do not turn lights on or off or use other electrical switches.  Do not smoke or expose any kind of naked flame.

Tenants no admin/credit check fees – move in with deposit plus rent in advance.

The Do’s and Don’ts of Renting

Please don’t:

  • Make any changes to the property (eg satellite dishes) without consent
  • Redecorate without prior consent from your landlord
  • Keep pets unless you have agreement from the landlord
  • Sub-let any part of the property
  • Run a business without written consent

But please do:

  • Contact us with any questions or queries and any issues regarding the property
  • Allow us access to carry out inspections
  • Allow us access to carry out repairs (emergency or otherwise)
  • Let us know if you anticipate having any problem meeting your monthly rental payment

Excel Estate Agents – Excellent Service

+ Important information for all tenants

**Important information for all tenants
**Tenancy deposit schemes regulations now in force in Scotland as from 2nd July 2012

On 7th March 2011 the Tenancy Deposit Schemes (Scotland) Regulations came into force. These regulations have changed the way in which landlords/agents need to deal with deposits. Since 2nd July 2012, landlords/agents in receipt of a tenancy deposit must transfer the total amount to one of three licensed operators, who will hold the deposit until the end of the tenancy. At the end of the tenancy you will both need to agree how the deposit should be allocated and advise the scheme holding the deposit. The scheme will then repay the deposit in accordance with the agreement, unless there is a dispute between the parties over the deposit allocation.

It is imperative that you check the inventory / schedule of condition provided at the start of your tenancy.  If a dispute arises at the end of the tenancy the scheme will ask for evidence from all parties as to how they feel the deposit should be allocated and the scheme will then carry out an adjudication process and issue a draft report for review by all involved. Once comments have been received there will be a final decision and the scheme will pay out the deposit in accordance with that decision. This means that there will be delays in landlords and tenants getting their deposits back, particularly if there is a dispute.

The dates by which landlords/agents must pay deposits to an approved scheme and provide information to the tenant vary, depending on when the deposit was received.  The first date is 13 November 2012, but they may have until 15 May 2013.  To check that your landlord/agent is complying with the law and transfers the deposit by the correct date please contact us for further information.

  • Landlords can face a fine of up to 3 times the amount of deposit paid if the money is not paid to any one of the schemes by the timescales set.
  • The regulations apply to all new deposits taken from 2nd July 2012 and all deposits previously paid prior to this date must also be transferred over to one of the schemes 

If you require information about the new deposit regulations, any other letting regulations, or indeed any issues relating to tenancies please contact us for free advice.